Terms and Conditions

Returns Policy

A full refund will be provided to any goods returned to our warehouse, unopened in their original packaging and within 14 days. Shipping expenses, in both directions, are not refundable.

If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 14 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.

After 30 days returns and refunds are subject to manufacturers warranty.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 1-3 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow upto 2 days for delivery domestically, or 1 week internationally.


Delivery & Pick Up

Delivery & Pick up is available for all large hire items (Chairs/Tables etc)  - $50 includes drop off and pick up within the Palmerston North area.

For outside Palmerston North Central - please contact us for charges.

 If you require a pick up after 11pm or before 8am the next day an additional pack down charge of $30 may apply.